How Privacy Policy Applies to Wallet Records
Our Privacy Policy describes the account details we receive when you create an account, confirm your phone number or contact support about a wallet status. It also covers transaction references connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity. We use these records
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to match your account, check payment status and investigate a receipt question, rather than to create a separate profile for each payment rail. Device type, browser details, login events and approximate technical location may be recorded when you open the lobby on a phone or desktop.
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We retain records for the period needed for account operation, security checks and legal duties. Where local law permits, you can ask what we hold, request a correction or ask about deletion. Some requests may need phone or account verification before we act.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.